Freephone 0800 MENTIS

Customer Service

Shipping & Delivery

Shipping costs are based on volume and weight, and will be calculated after your purchase is submitted. We will contact you to confirm your final order total including shipping costs.

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Privacy & Security

Any information we collect in relation to you is used strictly for the original intended purpose. We do not pass on, sell or swap any of your contact details with anyone. We use this information to identify your orders, provide you with our email updates (if applicable) and to personalise your shopping experience with us. You may choose to opt into our email news updates. Should you do so, you can unsubscribe easily at any time by following the instructions in the email sent to you.

We use industry standard security procedures to ensure your financial and personl information is transferred, managed and stored securely. When purchasing from Mentis your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

The Mentis website uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages.

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Returns & Replacements

If the goods are being purchased for a business purpose then the Consumer Guarantees Act will not apply. If you discover there is a fault with a product you have purchased from us, please contact us immediately and we will endeavour to rectify the problem. We do not offer a refund under circumstances where you have changed your mind after purchasing a product.

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We accept orders for delivery within New Zealand, and also to Australia for most products. Orders will be fulfilled and despatched within 2-5 working days if in stock. We will advise you as soon as possible if stock is not available or if there is any expected delay in your order.

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Payment and Pricing

Payment: We currently accept payment by Bank Transfer or by Cheque. We do not currently accept Credit Card payments via our website. Please contact us directly if you prefer to pay by Credit Card .

Pricing: All of our prices are in New Zealand dollars (NZD) and exclude GST unless otherwise specified. Product prices are regularly updated when price changes are received from our suppliers. Every effort has been made to ensure our online store has the most correct and up to date pricing, however we reserve the right to alter published prices due to exceptional circumstances.

Typographical Errors: In the event content on the Website contains incorrect information, or a product is listed at an incorrect price, due to typographical errors or error in pricing information, mentis shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Mentis shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, mentis shall immediately issue a credit to your credit card account in the amount of the incorrect price.

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Getting Help

If you need help with your order, or have problems with a product you have purchased please contact us and we will do our best to assist. If you need technical support with a product, please try the manufacturer's website for assistance.

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